Refund policy

Returns & Refund Policy

Our Quality Promise

At SmartBuysAU, quality matters. Every product is individually inspected and tested before dispatch to ensure it is functioning correctly.

Once checked, each item receives a SmartBuysAU Quality Checked sticker, so you can shop with confidence knowing your product has been personally checked before it leaves us.

30-Day Change-of-Mind Returns

We offer a 30-day change-of-mind return policy. This means you have 30 days from receiving your order to request an eligible return.

For a change-of-mind return, the item must be:

Unused and in the same condition in which you received it
In its original packaging, where applicable
Complete with all included accessories and components
Accompanied by proof of purchase

To request a return, please contact us at smartbuysau.shop@gmail.com before sending your item back.

If your return is approved, we will provide instructions on where and how to return your item. Items returned without first contacting us may not be accepted.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives. If your product is faulty, damaged, not as described, or you have received the wrong item, please contact us as soon as possible at smartbuysau.shop@gmail.com.

We will assess the issue and work with you to provide an appropriate solution.

Your purchases from SmartBuysAU come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

Your rights under Australian Consumer Law are not limited by our 30-day change-of-mind return period.

Exceptions & Non-Returnable Items

For change-of-mind returns, certain products may not be eligible for return for hygiene, safety or other reasons. Please contact us before purchasing if you have questions about whether a particular product is eligible for a change-of-mind return.

We do not offer change-of-mind returns on gift cards or clearance/final-sale items.

These exclusions do not limit any rights or remedies you may have under Australian Consumer Law where a product is faulty, unsafe, not as described or otherwise fails to meet applicable consumer guarantees.

Exchanges

If you would like to exchange an eligible change-of-mind item, please contact us first. In most cases, the simplest option is to return the eligible item and place a new order once the return has been accepted.

For faulty products, your available remedy will depend on the nature of the problem and your rights under Australian Consumer Law.

Return Shipping

For approved change-of-mind returns, return shipping costs are generally the responsibility of the customer unless otherwise agreed.

Where a product is confirmed to have a fault covered by Australian Consumer Law, SmartBuysAU will comply with its obligations regarding reasonable return costs.

Please contact us before returning an item so we can provide the appropriate return instructions.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at smartbuysau.shop@gmail.com.